Performance-Based Management Commitments

ServerVault’s Service Level Agreements (SLAs) for uptime and availability are among the strongest in the industry, guaranteeing levels of security, reliability, availability and performance for managed applications hosted within its facilities. ServerVault offers customers a standard SLA guarantee of 99.99% uptime for ServerVault-engineered hosted solutions.

Below, please find an example of baseline ServerVault's service levels for delivering secure managed services for our customers.

Representative Routine Tasks	Representative Resolution Time
Server Provisioning (new servers/systems)	3-5 business days from receipt of equipment
Firewall/network updates	Minutes to hours (depending on change)
System Administration changes (add user, file movement, etc.)	<1 hour
Database staging	24 hours
Storage reorganization	48 hours
DNS changes	30 min.
Special backup/restore runs	15 min.
System reboots and similar requests	5-10 min.

In addition, ServerVault will work with customers whose application/system requirements call for specialized or customized SLAs.

Note: Due to the sensitive nature of ServerVault client applications, we must restrict distribution of certain sensitive and proprietary information to qualified individuals only. For more information please contact ServerVault at info@servervault.com.